Performance Management

Mastery of the performance management principles, processes, behaviors and skills to drive ownership of accountability by employees, to achieve high levels of performance

Learning and Application:
• Understand and apply the underlying principles of ownership and accountability.
• Understand and apply the drivers of performance: defining and agreeing accountabilities; the appropriate application of behaviors and skills; the impact of attitudes, values and beliefs.
• Understand and apply the processes of feedback and formal and informal performance review.
• Be able to competently apply the behaviors and skills of performance management.

Outcomes:
• Highly skilled performance managers.
• Strong employee ownership of their accountabilities.
• Higher performing employees.
• Greater employee satisfaction.
• Better business productivity and results.

Skills & Behaviors:
• Negotiating accountabilities and performance
• Providing performance feedback
• Conducting formal and informal performance reviews
• Confronting ownership of under performance and accountability
• Attending
• Advanced listening
• Using concise language
• Being honest
• Probing
• Eliminating leads